Best Seller Practices

Becoming a good Swaylock's Surfshop Seller is all about being respectful and responsive to your buyers. Following are some suggestions for your consideration.

• Answer buyer emails promptly.Take time to work through issues with your seller as soon as they arise. Many of the complaints filed against otherwise good-performing sellers are due to lack of responsiveness to customer e-mails in a reasonable time frame.
• Proactive refunding.Sellers have the ability resolve open claims by promptly investigating and (if appropriate) directly refunding the items in question for the customer.
• Accurate product descriptions and images. This eliminates misunderstandings over what the customer is actually expecting to receive. Sellers will be responsible for claims if their listing is listed incorrectly, regardless of seller comments.
• Conscientious shipping.Careful packaging, trackable ship methods, and signature-required methods for high-price point items can prevent many claims for damaged items and non-receipt. Shipping only to the address provided by Swaylocks.com will help to limit your liability.
• Keep the customer informed. Sellers can send buyers a shipment confirmation e-mail including any tracking numbers.
• Promptly cancel any out-of-stock orders. Sellers should e-mail the customer to let them know about stock issues so they are not waiting for a package. Out-of-stock orders must be refunded in full. For more information about refunding, please click here. In cases of stockouts, you should immediately notify your buyer that the item is unavailable.